Privacy Policy

1. Information We Collect

Depending on how you interact with Paathner, we may collect:

• Contact information — such as your name, email address, phone number, and company details when you request a demo, contact us, or subscribe to updates.
• Usage and navigation data — anonymised, aggregated movement and wayfinding data used to improve venue navigation and analytics. We do not collect personal identifiers for visitor tracking across venues.
• Device and technical data — browser type, IP address, device identifiers, operating system, and log data needed to operate and secure our services.
• Communications — messages you send us through forms, email, or support channels.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our indoor navigation products and services.
• Respond to enquiries, demo requests, and customer support needs.
• Send service-related communications and, where permitted, marketing updates.
• Analyse aggregated usage patterns to improve wayfinding accuracy and venue insights.
• Maintain security, prevent fraud, and comply with legal obligations.

3. Privacy-First Navigation Data

Paathner is designed with privacy in mind. Visitor location data used for analytics is anonymised and aggregated. We do not sell personal navigation histories, and we do not enable cross-venue tracking of individual visitors without appropriate consent and legal basis.

4. Legal Basis for Processing

Where applicable, we process personal data based on:

• Your consent.
• Performance of a contract or steps prior to entering a contract.
• Our legitimate interests in operating and improving our services.
• Compliance with applicable legal obligations.

5. Sharing of Information

We may share information with:

• Service providers who help us host, secure, analyse, or deliver our services.
• Venue partners where necessary to provide navigation within their facilities.
• Law enforcement or regulators when required by law or to protect rights and safety.

We do not sell your personal information to third parties.

6. International Data Transfers

If your data is transferred outside your home country, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), data processing agreements, or other mechanisms required under applicable law.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent where processing is consent-based.
• Object to or restrict certain processing activities.
• Request data portability, where applicable.
• Lodge a complaint with a relevant data protection authority.

To exercise these rights, contact us at connect@paathner.com.

9. Children's Privacy

Our services are not directed to children under 18 without verifiable parental consent, as required under the DPDP Act, 2023. If you believe we have collected data from a minor without appropriate consent, please contact us so we can take appropriate action.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, analyse traffic, and improve user experience. You can manage cookie preferences through your browser settings.

11. Security

We implement administrative, technical, and organisational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:
Delta Digitech Pvt. Ltd. (Paathner)
Panama House, 4th Floor, Ganpati Chowk, Viman Nagar, Pune 411014, Maharashtra, India
Email: connect@paathner.com